Functional Support
User questions, process guidance, workflow corrections, and module usage support for teams using Odoo daily.
Odoo Support Services
Odoo Support Services
Get practical Odoo support for issue resolution, user guidance, workflow improvements, reports, integrations, and ongoing system optimization with Sapient365.
Support Coverage
What We Support
Sapient365 supports the people who use Odoo every day and the technical system behind them.
Technical Troubleshooting
Server errors, broken views, wrong calculations, access issues, and module conflicts investigated and resolved.
User Guidance
Step-by-step user help, access rights setup, onboarding support, and short training to reduce recurring mistakes.
Reports and Documents
Adjust reports, dashboards, pivots, PDF documents, exports, filters, and manager summaries around business needs.
Workflow Improvements
Turn repeated support requests into stable improvements, automation adjustments, and small controlled enhancements.
Integration Support
Help with Odoo integrations, scheduled actions, API issues, third-party connections, and data sync problems.
Common Requests
Common Support Requests We Handle
These are the types of issues teams raise most often. Sapient365 can help investigate, resolve, or improve them.
Access and Permissions
User groups, access rights, record rules, menus, and field-level restrictions.
Sales, Purchase, and Inventory Issues
Order confirmations, stock moves, deliveries, receipts, price discrepancies, and workflow blocks.
Accounting and Finance Issues
Invoice errors, journal entry problems, tax configuration, reconciliation, and payment issues.
Report and Template Changes
PDF layout, printout format, invoice template, report filters, and dashboard adjustments.
Email and Notification Issues
Email templates, outgoing mail configuration, automated notifications, and server connection problems.
Data Import and Cleanup
Data correction, record cleanup, import errors, duplicate resolution, and field-level fixes.
Process
How We Handle Support
We fix urgent issues and also identify recurring problems that need process or system improvement.
01
Review
Understand the issue, affected users, module, error type, and business impact.
02
Diagnose
Identify root cause, reproduce the problem, and confirm scope before fixing.
03
Resolve
Fix or guide the issue with clear notes, validation steps, and user instructions.
04
Improve
Recommend enhancements, training, or automation where repeated issues appear.
Engagement Options
Support Plans and Engagement Models
Choose the support model that fits your team size, issue frequency, and operational needs.
Task-Based Support
For specific fixes, report adjustments, access changes, or one-off issues. Useful when issues arise occasionally and no retainer is needed.
Monthly Support
For teams with regular Odoo usage who need consistent functional and technical support across the month with a defined scope.
Dedicated Support
For businesses needing continuous Odoo support, ongoing improvements, and technical assistance throughout the month as part of an extended engagement.
Support Scope Note
The right support engagement depends on your Odoo version, installed modules, customizations, user count, issue frequency, and hosting setup. Sapient365 reviews these details before recommending the most appropriate support model.
Need Odoo Support Your Team Can Rely On?
Share your issue list, current pain points, or module areas that need attention. Sapient365 can help you plan the right support approach.